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Best Customer Service Software

What 10 leading AI models recommend

Top Recommendations

#1

Salesforce Service Cloud

Mentioned by
10/10
models
Average rank: 1.3
Gemini FGemini Pclaude-sonnet-4.5+7 more
#2

Zendesk

Mentioned by
10/10
models
Average rank: 1.8
Gemini FGemini Pclaude-sonnet-4.5+7 more
#3

Freshdesk

Mentioned by
9/10
models
Average rank: 3.7
Gemini FGemini Pclaude-sonnet-4.5+6 more
#4

HubSpot Service Hub

Mentioned by
9/10
models
Average rank: 4.2
Gemini FGemini Pclaude-sonnet-4.5+6 more
#5

Microsoft Dynamics 365 Customer Service

Mentioned by
7/10
models
Average rank: 4.2
Gemini Fclaude-sonnet-4.5claude-opus-4.5+4 more
#6

Zoho Desk

Mentioned by
7/10
models
Average rank: 7.0
Gemini FGemini Pclaude-sonnet-4.5+4 more

What Each AI Model Says

G

Gemini 2.5 Flash

  1. 1Salesforce Service Cloud-
  2. 1Salesforce Service Cloud+
  3. 3HubSpot Service Hub-
  4. 3HubSpot Service Hub+
  5. 4Freshdesk-
?

glm-4.7

  1. 1Salesforce Service Cloud+
  2. 3HubSpot Service Hub+
  3. 6Zoho Desk+
G

Gemini 2.5 Pro

  1. 1Salesforce Service Cloud+
  2. 3HubSpot Service Hub+
  3. 4Freshdesk+
  4. 6ServiceNow CSM+
  5. 7Zoho Desk+
D

DeepSeek V3

  1. 2Salesforce Service Cloud+
  2. 3Freshdesk+
  3. 4HubSpot Service Hub+
  4. 5Microsoft Dynamics 365 Customer Service+
?

claude-sonnet-4.5

  1. 2Salesforce Service Cloud+
  2. 3Freshdesk+
  3. 4HubSpot Service Hub+
  4. 6Microsoft Dynamics 365 Customer Service+
  5. 7ServiceNow Customer Service Management+
?

claude-opus-4.5

  1. 1Salesforce Service Cloud+
  2. 2Zendesk+
  3. 3Microsoft Dynamics 365 Customer Service+
  4. 4Freshdesk+
  5. 5ServiceNow Customer Service Management+
?

gpt-5.1

  1. 1Salesforce Service Cloud+
  2. 2Zendesk+
  3. 3ServiceNow Customer Service Management (CSM)+
  4. 4Microsoft Dynamics 365 Customer Service+
  5. 5Freshdesk+
?

gpt-4o-mini

  1. 2Salesforce Service Cloud+
  2. 3Freshdesk+
  3. 4HubSpot Service Hub+
  4. 5Microsoft Dynamics 365 Customer Service+
?

llama-3.3-70b-instruct:free

  1. 1Salesforce Service Cloud+
  2. 3Freshdesk+
  3. 4Microsoft Dynamics 365+
  4. 6Zoho Desk+
  5. 7HubSpot Service Hub+
?

mistral-large-2512

  1. 1Salesforce Service Cloud+
  2. 2Microsoft Dynamics 365 Customer Service+
  3. 4Freshdesk+
  4. 5HubSpot Service Hub+
  5. 6Oracle Service Cloud~

Complete Rankings

RankProduct/CompanyModels MentioningAvg. RankMentioned By
1Salesforce Service Cloud
10/10
1.3
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7
2Zendesk
10/10
1.8
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7
3Freshdesk
9/10
3.7
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeek
4HubSpot Service Hub
9/10
4.2
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minillama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7
5Microsoft Dynamics 365 Customer Service
7/10
4.2
Gemini Fclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1mistral-large-2512DeepSeek
6Zoho Desk
7/10
7.0
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5llama-3.3-70b-instruct:freemistral-large-2512glm-4.7
7Intercom
6/10
5.7
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-miniDeepSeek
8ServiceNow Customer Service Management
4/10
6.3
Gemini Fclaude-sonnet-4.5claude-opus-4.5mistral-large-2512
9Freddy AI
3/10
-
Gemini Pclaude-opus-4.5mistral-large-2512
10AppExchange
3/10
-
Gemini Pclaude-opus-4.5gpt-5.1
11ServiceNow
2/10
4.5
llama-3.3-70b-instruct:freeglm-4.7
12Genesys Cloud CX
2/10
7.5
claude-opus-4.5gpt-5.1
13Help Scout
2/10
8.5
claude-sonnet-4.5DeepSeek
14Kustomer
2/10
8.5
claude-sonnet-4.5llama-3.3-70b-instruct:free
15Gladly
2/10
9.5
claude-opus-4.5llama-3.3-70b-instruct:free
16Complex setup
2/10
-
llama-3.3-70b-instruct:freeDeepSeek
17Einstein AI
2/10
-
claude-sonnet-4.5DeepSeek
18Omnichannel support
2/10
-
gpt-5.1DeepSeek
19Copilot
2/10
-
claude-opus-4.5gpt-5.1
20Cost
2/10
-
gpt-4o-miniglm-4.7
21Zia
2/10
-
claude-sonnet-4.5mistral-large-2512
22Einstein
2/10
-
Gemini Pgpt-5.1
23ServiceNow Customer Service Management (CSM)
1/10
3.0
gpt-5.1
24Microsoft Dynamics 365
1/10
4.0
llama-3.3-70b-instruct:free
25Freshworks
1/10
5.0
glm-4.7
26ServiceNow CSM
1/10
6.0
Gemini P
27Oracle Service Cloud
1/10
6.0
mistral-large-2512
28NICE CXone
1/10
7.0
gpt-5.1
29Oracle Service
1/10
8.0
gpt-5.1
30SAP Service Cloud
1/10
9.0
gpt-5.1
31Gorgias
1/10
10.0
llama-3.3-70b-instruct:free
32Steep learning curve
1/10
-
llama-3.3-70b-instruct:free
33Limited analytics capabilities
1/10
-
llama-3.3-70b-instruct:free
34Limited customization options
1/10
-
llama-3.3-70b-instruct:free
35End-to-End CRM Integration
1/10
-
mistral-large-2512
36AI-Powered Automation
1/10
-
mistral-large-2512
37High Cost
1/10
-
mistral-large-2512
38Seamless Microsoft 365 Integration
1/10
-
mistral-large-2512
39Copilot AI
1/10
-
mistral-large-2512
40User-Friendly & Quick Setup
1/10
-
mistral-large-2512
41Sunshine Platform
1/10
-
mistral-large-2512
42Seamless HubSpot CRM Integration
1/10
-
mistral-large-2512
43Enterprise Workflow Automation
1/10
-
mistral-large-2512
44Zoho Ecosystem Integration
1/10
-
mistral-large-2512
45Pricing can escalate quickly
1/10
-
DeepSeek
46Best Overall (Enterprise)
1/10
-
DeepSeek
47Best for SMBs
1/10
-
DeepSeek
48Best for Omnichannel & Scalability
1/10
-
DeepSeek
49Best for Real-Time Chat
1/10
-
DeepSeek
50Ecosystem & Scalability
1/10
-
glm-4.7
51Customization
1/10
-
glm-4.7
52AI (Einstein)
1/10
-
glm-4.7
53Ticketing Engine
1/10
-
glm-4.7
54Omnichannel Support
1/10
-
glm-4.7
55Pricing Structure
1/10
-
glm-4.7
56Usability
1/10
-
glm-4.7
57Freemium Model
1/10
-
glm-4.7
58Limited Customization
1/10
-
glm-4.7
59Workflow Automation
1/10
-
glm-4.7
60Overkill
1/10
-
glm-4.7
61Value for Money
1/10
-
glm-4.7
62Price
1/10
-
glm-4.7
63Customer Service Software
1/10
-
Gemini F
64Unmatched Customization & Scalability
1/10
-
Gemini P
65Deep Integration with Sales & Marketing Cloud
1/10
-
Gemini P
66High Cost & Complex Pricing
1/10
-
Gemini P
67Steep Learning Curve & Implementation Complexity
1/10
-
Gemini P
68Ease of Use & Fast Implementation
1/10
-
Gemini P
69Strong Omnichannel Capabilities
1/10
-
Gemini P
70Excellent Self-Service Tools
1/10
-
Gemini P
71Unified Platform & Free CRM
1/10
-
Gemini P
72Gamification Features
1/10
-
Gemini P
73Platform Stability Concerns
1/10
-
Gemini P
74omnichannel capabilities
1/10
-
claude-sonnet-4.5
75Answer Bot
1/10
-
claude-sonnet-4.5
76Zia AI
1/10
-
claude-opus-4.5
77Fin AI agent
1/10
-
claude-opus-4.5
78User-Friendly Interface
1/10
-
gpt-4o-mini
79Multi-Channel Support
1/10
-
gpt-4o-mini
80Robust CRM Integration
1/10
-
gpt-4o-mini
81AI Capabilities
1/10
-
gpt-4o-mini
82Complexity
1/10
-
gpt-4o-mini
83Affordability
1/10
-
gpt-4o-mini
84Limited Advanced Features
1/10
-
gpt-4o-mini
85Integration with HubSpot CRM
1/10
-
gpt-4o-mini
86Free Tier Available
1/10
-
gpt-4o-mini
87Integration with Microsoft Products
1/10
-
gpt-4o-mini
88Conversational Support
1/10
-
gpt-4o-mini
89Limited Traditional Support Channels
1/10
-
gpt-4o-mini
90CRM integration
1/10
-
gpt-5.1
91ServiceNow ITSM
1/10
-
gpt-5.1
92AI-powered chatbots
1/10
-
llama-3.3-70b-instruct:free

Query Posed to AI Models

"Software that enables organizations to manage customer interactions across various channels and provide effective service and support. Rank the leading vendors in the Customer Service Software market. For each vendor, explain their key strengths and weaknesses, and which types of businesses they are best suited for."

Generated: January 2, 2026 at 05:43 AM