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Best Enterprise Service Management Software

What 10 leading AI models recommend

Top Recommendations

#1

ServiceNow

Mentioned by
10/10
models
Average rank: 1.0
Gemini FGemini Pclaude-sonnet-4.5+7 more
#2

BMC Helix

Mentioned by
8/10
models
Average rank: 2.8
Gemini Pclaude-sonnet-4.5claude-opus-4.5+5 more
#3

Jira Service Management

Mentioned by
7/10
models
Average rank: 2.7
Gemini FGemini Pclaude-sonnet-4.5+4 more
#4

Ivanti

Mentioned by
7/10
models
Average rank: 4.6
Gemini Fclaude-sonnet-4.5claude-opus-4.5+4 more
#5

Freshservice

Mentioned by
7/10
models
Average rank: 4.7
Gemini Fclaude-sonnet-4.5claude-opus-4.5+4 more
#6

Atlassian

Mentioned by
6/10
models
Average rank: 2.0
Gemini FGemini Pclaude-sonnet-4.5+3 more

What Each AI Model Says

G

Gemini 2.5 Flash

  1. 1Now Platform+
  2. 2Jira Service Management+
  3. 3BMC Helix Digital Workplace+
  4. 3BMC Helix ITSM+
  5. 4Ivanti Neurons for ITSM+
?

glm-4.7

  1. 1Now Platform+
  2. 2Jira Service Management+
  3. 3BMC Helix+
  4. 4Freshservice+
  5. 5Ivanti Neurons for ITSM+
G

Gemini 2.5 Pro

  1. 1Jira Service Management+
  2. 2Now Platform+
  3. 3BMC Helix+
?

mistral-large-2512

  1. 6Jira Service Management+
  2. 2ServiceNow CSM+
  3. 3Remedy+
  4. 4Ivanti Neurons+
?

llama-3.3-70b-instruct:free

  1. 4JIRA Service Management+
  2. 5Microsoft Dynamics 365+
?

claude-sonnet-4.5

  1. 2Jira Service Management+
  2. 3Dynamics 365+
  3. 3Power Platform+
  4. 4BMC Helix+
  5. 6Freshservice+
D

DeepSeek V3

  1. 2Jira Service Management+
  2. 3BMC Helix+
  3. 5Freshservice+
  4. 7ServiceDesk Plus+
?

claude-opus-4.5

  1. 2Jira Service Management+
  2. 3Helix ITSM+
  3. 4Neurons+
  4. 5Freshservice+
  5. 6Power Platform+
?

gpt-4o-mini

  1. 3BMC Helix+
  2. 4Freshservice+
  3. 5Atlassian Jira Service Management+
  4. 6Ivanti Service Manager+
  5. 7Zoho Desk+
?

gpt-5.1

  1. 2Atlassian Jira Service Management+
  2. 3BMC Helix ITSM & Business Workflows+
  3. 4Ivanti Neurons for ITSM / ESM+
  4. 5Freshworks Freshservice+
  5. 6Salesforce Service Cloud+

Complete Rankings

RankProduct/CompanyModels MentioningAvg. RankMentioned By
1ServiceNow
10/10
1.0
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7
2BMC Helix
8/10
2.8
Gemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minillama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7
3Jira Service Management
7/10
2.7
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5mistral-large-2512DeepSeekglm-4.7
4Ivanti
7/10
4.6
Gemini Fclaude-sonnet-4.5claude-opus-4.5llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7
5Freshservice
7/10
4.7
Gemini Fclaude-sonnet-4.5claude-opus-4.5gpt-4o-minimistral-large-2512DeepSeekglm-4.7
6Atlassian
6/10
2.0
Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5DeepSeekglm-4.7
7Freshworks
6/10
5.2
Gemini Fclaude-sonnet-4.5claude-opus-4.5llama-3.3-70b-instruct:freeDeepSeekglm-4.7
8BMC
4/10
3.3
Gemini Pclaude-sonnet-4.5claude-opus-4.5glm-4.7
9Now Intelligence
3/10
1.0
claude-sonnet-4.5mistral-large-2512DeepSeek
10Cost
3/10
1.0
Gemini FGemini Pglm-4.7
11Now Platform
3/10
1.0
Gemini FGemini Pglm-4.7
12Dynamics 365
3/10
4.7
claude-sonnet-4.5claude-opus-4.5llama-3.3-70b-instruct:free
13Cherwell
3/10
6.7
claude-sonnet-4.5mistral-large-2512DeepSeek
14Cherwell Software
2/10
2.5
gpt-4o-minillama-3.3-70b-instruct:free
15Atlassian Jira Service Management
2/10
3.5
gpt-4o-minigpt-5.1
16Power Platform
2/10
4.5
claude-sonnet-4.5claude-opus-4.5
17Ivanti Neurons for ITSM
2/10
4.5
Gemini Fglm-4.7
18Microsoft
2/10
4.5
claude-sonnet-4.5claude-opus-4.5
19TOPdesk
2/10
6.5
claude-sonnet-4.5mistral-large-2512
20ManageEngine
2/10
7.0
claude-opus-4.5DeepSeek
21ServiceDesk Plus
2/10
7.0
claude-opus-4.5DeepSeek
22IntegrationHub
2/10
-
claude-opus-4.5mistral-large-2512
23Freddy AI
2/10
-
claude-opus-4.5mistral-large-2512
24Flow Designer
2/10
-
gpt-5.1mistral-large-2512
25Now Assist
2/10
-
claude-opus-4.5gpt-5.1
26Scalability & Customization
1/10
1.0
Gemini F
27HRSD
1/10
1.0
Gemini F
28ServiceNow Store
1/10
1.0
DeepSeek
29comprehensive platform
1/10
1.0
llama-3.3-70b-instruct:free
30ITSM capabilities
1/10
1.0
llama-3.3-70b-instruct:free
31Customizable workflows
1/10
1.0
gpt-4o-mini
32Scalability & Depth
1/10
1.0
glm-4.7
33extensive ITSM experience
1/10
2.0
llama-3.3-70b-instruct:free
34Fragmentation
1/10
2.0
glm-4.7
35Integration with DevOps
1/10
2.0
glm-4.7
36Low-code/no-code customization
1/10
2.0
gpt-4o-mini
37Less Comprehensive ESM Out-of-the-Box
1/10
2.0
Gemini F
38Helix ITSM
1/10
3.0
claude-opus-4.5
39AI and machine learning
1/10
3.0
gpt-4o-mini
40BMC Helix ITSM & Business Workflows
1/10
3.0
gpt-5.1
41User Interface
1/10
3.0
glm-4.7
42AI-Driven (BMC HelixGPT)
1/10
3.0
glm-4.7
43flexible and customizable platform
1/10
3.0
llama-3.3-70b-instruct:free
44BMC Software
1/10
3.0
Gemini F
45BMC Helix ITSM
1/10
3.0
Gemini F
46BMC Helix Digital Workplace
1/10
3.0
Gemini F
47Perceived as Legacy
1/10
3.0
Gemini F
48Affordability
1/10
3.5
Gemini F
49Neurons
1/10
4.0
claude-opus-4.5
50Integration Challenges
1/10
4.0
Gemini F
51Affordable pricing
1/10
4.0
gpt-4o-mini
52Ivanti Neurons for ITSM / ESM
1/10
4.0
gpt-5.1
53JIRA Service Management
1/10
4.0
llama-3.3-70b-instruct:free
54integration with JIRA
1/10
4.0
llama-3.3-70b-instruct:free
55Ease of Use
1/10
4.0
glm-4.7
56Customization Limits
1/10
4.0
glm-4.7
57Freshworks Freshservice
1/10
5.0
gpt-5.1
58Scalability for Very Large Enterprises
1/10
5.0
Gemini F
59Agile and DevOps-friendly
1/10
5.0
gpt-4o-mini
60Self-Healing
1/10
5.0
glm-4.7
61integration with other Microsoft products
1/10
5.0
llama-3.3-70b-instruct:free
62M&A Complexity
1/10
5.0
glm-4.7
63Zendesk
1/10
6.0
DeepSeek
64Salesforce Service Cloud
1/10
6.0
gpt-5.1
65Ivanti Service Manager
1/10
6.0
gpt-4o-mini
66user-friendly interface
1/10
6.0
llama-3.3-70b-instruct:free
67cloud-based platform
1/10
6.0
llama-3.3-70b-instruct:free
68Zoho Desk
1/10
7.0
gpt-4o-mini
69Cost-effective
1/10
7.0
gpt-4o-mini
704me
1/10
7.0
claude-sonnet-4.5
71SysAid
1/10
8.0
claude-opus-4.5
72EasyVista
1/10
9.0
claude-opus-4.5
73Salesforce Platform
1/10
-
gpt-5.1
74BMC Helix Business Workflows
1/10
-
gpt-5.1
75Confluence
1/10
-
gpt-5.1
76Jira Software
1/10
-
gpt-5.1
77ServiceNow CSM
1/10
-
mistral-large-2512
78App Engine
1/10
-
mistral-large-2512
79High Cost
1/10
-
mistral-large-2512
80Remedy
1/10
-
mistral-large-2512
81BMC Helix Cognitive Automation
1/10
-
mistral-large-2512
82Less User-Friendly
1/10
-
mistral-large-2512
83Ivanti Neurons
1/10
-
mistral-large-2512
84Weaker Non-IT ESM
1/10
-
mistral-large-2512
85Limited Scalability
1/10
-
mistral-large-2512
86Copilot
1/10
-
claude-opus-4.5
87HR Service Delivery
1/10
-
gpt-5.1
88Perceived as "Legacy"
1/10
-
Gemini P
89Enterprise-Grade ITSM/ITOM
1/10
-
Gemini P
90Less Mature ESM Offerings
1/10
-
Gemini P
91Cost-Effectiveness
1/10
-
Gemini P
92Complexity
1/10
-
Gemini P
93SysAid Copilot
1/10
-
claude-opus-4.5
94Low-Code/No-Code Capabilities
1/10
-
Gemini P
95AI features
1/10
-
gpt-5.1
96IT Asset Management (ITAM)
1/10
-
gpt-5.1

Query Posed to AI Models

"Extending IT service management (ITSM) capabilities to other business functions, such as HR, facilities, and legal, to improve operational efficiency. Rank the leading vendors in the Enterprise Service Management market. For each vendor, explain their key strengths and weaknesses, and which types of businesses they are best suited for."

Generated: January 2, 2026 at 06:13 AM