Best Help Desk Software
What 10 leading AI models recommend
Top Recommendations
#1
Zendesk
Mentioned by
10/10
models
Average rank: 1.0
Gemini FGemini Pclaude-sonnet-4.5+7 more
#2
Freshdesk
Mentioned by
10/10
models
Average rank: 2.4
Gemini FGemini Pclaude-sonnet-4.5+7 more
#3
Zoho Desk
Mentioned by
10/10
models
Average rank: 6.0
Gemini FGemini Pclaude-sonnet-4.5+7 more
#4
Salesforce Service Cloud
Mentioned by
9/10
models
Average rank: 4.0
Gemini FGemini Pclaude-sonnet-4.5+6 more
#5
HubSpot Service Hub
Mentioned by
9/10
models
Average rank: 4.6
Gemini PGemini Fclaude-sonnet-4.5+6 more
#6
Jira Service Management
Mentioned by
9/10
models
Average rank: 5.8
Gemini FGemini Pclaude-sonnet-4.5+6 more
What Each AI Model Says
?
gpt-5.1
- 2Freshdesk+
- 3Customer Service Management+
- 4Salesforce Service Cloud+
- 5Zoho Desk+
- 6Jira Service Management+
G
Gemini 2.5 Flash
- 2Salesforce Service Cloud+
- 3Freshdesk+
- 4HubSpot Service Hub+
- 5Zoho Desk+
- 5Kustomer+
?
mistral-large-2512
- 4HubSpot Service Hub+
- 5Salesforce Service Cloud+
- 6Zoho Desk+
- 7Kayako+
- 8Help Scout+
?
claude-sonnet-4.5
- 2Freshdesk+
- 3Salesforce Service Cloud+
- 4HubSpot Service Hub+
- 7Zoho Desk+
- 8Jira Service Management+
D
DeepSeek V3
- 2Freshdesk+
- 4HubSpot Service Hub+
- 5Jira Service Management+
- 6Zoho Desk+
- 7Help Scout+
G
Gemini 2.5 Pro
- 2Salesforce Service Cloud+
- 3Freshdesk+
- 4HubSpot Service Hub+
- 5Jira Service Management+
- 6Intercom+
?
claude-opus-4.5
- 2Freshdesk+
- 3Salesforce Service Cloud+
- 5HubSpot Service Hub+
- 6Zoho Desk+
- 7Jira Service Management+
?
gpt-4o-mini
- 4Jira Service Management+
- 6Zoho Desk+
?
glm-4.7
- 2Salesforce Service Cloud+
- 3HubSpot Service Hub+
- 4Freshdesk+
- 5Zoho Desk+
- 7Jira Service Management+
?
llama-3.3-70b-instruct:free
- 1Zendesk+
- 2Freshdesk+
- 3ServiceNow+
- 4Jira Service Management+
- 5Salesforce Service Cloud+
Complete Rankings
| Rank | Product/Company | Models Mentioning | Avg. Rank | Mentioned By |
|---|---|---|---|---|
| 1 | Zendesk | 10/10 | 1.0 | Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7 |
| 2 | Freshdesk | 10/10 | 2.4 | Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7 |
| 3 | Zoho Desk | 10/10 | 6.0 | Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7 |
| 4 | Salesforce Service Cloud | 9/10 | 4.0 | Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7 |
| 5 | HubSpot Service Hub | 9/10 | 4.6 | Gemini PGemini Fclaude-sonnet-4.5claude-opus-4.5gpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeekglm-4.7 |
| 6 | Jira Service Management | 9/10 | 5.8 | Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freeDeepSeekglm-4.7 |
| 7 | ServiceNow | 7/10 | 3.2 | Gemini Fclaude-opus-4.5gpt-4o-minigpt-5.1llama-3.3-70b-instruct:freemistral-large-2512DeepSeek |
| 8 | Intercom | 7/10 | 7.0 | Gemini FGemini Pclaude-sonnet-4.5claude-opus-4.5gpt-5.1DeepSeekglm-4.7 |
| 9 | Help Scout | 6/10 | 7.2 | Gemini Pclaude-sonnet-4.5claude-opus-4.5gpt-4o-minimistral-large-2512DeepSeek |
| 10 | Freshworks | 4/10 | 2.0 | Gemini Fclaude-sonnet-4.5claude-opus-4.5DeepSeek |
| 11 | HubSpot CRM | 4/10 | 4.0 | Gemini Fclaude-sonnet-4.5mistral-large-2512DeepSeek |
| 12 | Kayako | 4/10 | 8.8 | claude-sonnet-4.5claude-opus-4.5mistral-large-2512DeepSeek |
| 13 | Atlassian | 3/10 | 6.5 | claude-sonnet-4.5claude-opus-4.5DeepSeek |
| 14 | Zia | 3/10 | - | Gemini Fclaude-opus-4.5mistral-large-2512 |
| 15 | Omnichannel Support | 3/10 | - | claude-sonnet-4.5claude-opus-4.5mistral-large-2512 |
| 16 | Cost | 2/10 | 1.0 | gpt-4o-miniglm-4.7 |
| 17 | Scalability | 2/10 | 1.0 | Gemini Pglm-4.7 |
| 18 | Robust ticketing system | 2/10 | 1.0 | llama-3.3-70b-instruct:freeDeepSeek |
| 19 | Customization | 2/10 | 1.0 | gpt-4o-miniglm-4.7 |
| 20 | User-Friendly Interface | 2/10 | 2.0 | Gemini Pgpt-4o-mini |
| 21 | Affordability | 2/10 | 2.0 | gpt-4o-miniglm-4.7 |
| 22 | Salesforce | 2/10 | 6.5 | claude-sonnet-4.5DeepSeek |
| 23 | Einstein | 2/10 | - | Gemini Fmistral-large-2512 |
| 24 | CRM Integration | 2/10 | - | claude-opus-4.5glm-4.7 |
| 25 | Freddy AI | 2/10 | - | claude-opus-4.5mistral-large-2512 |
| 26 | Pricing becomes expensive | 1/10 | 1.0 | gpt-5.1 |
| 27 | Mature, full-featured ticketing | 1/10 | 1.0 | gpt-5.1 |
| 28 | Comprehensive Feature Set | 1/10 | 1.0 | Gemini P |
| 29 | Complex Pricing | 1/10 | 1.0 | Gemini P |
| 30 | Integrations | 1/10 | 1.0 | gpt-4o-mini |
| 31 | AI Features | 1/10 | 2.0 | gpt-4o-mini |
| 32 | Attractive pricing | 1/10 | 2.0 | gpt-5.1 |
| 33 | Integrated Freshworks suite | 1/10 | 2.0 | gpt-5.1 |
| 34 | Unmatched CRM Integration | 1/10 | 2.0 | Gemini P |
| 35 | Extreme Customizability | 1/10 | 2.0 | Gemini P |
| 36 | Very High Cost | 1/10 | 2.0 | Gemini P |
| 37 | Multi-Channel Support | 1/10 | 2.0 | gpt-4o-mini |
| 38 | Very expensive licensing | 1/10 | 3.0 | gpt-5.1 |
| 39 | Excellent Value | 1/10 | 3.0 | Gemini P |
| 40 | Enterprise-Level Features | 1/10 | 3.0 | gpt-4o-mini |
| 41 | Extremely strong process automation | 1/10 | 3.0 | gpt-5.1 |
| 42 | Customer Service Management | 1/10 | 3.0 | gpt-5.1 |
| 43 | Deep integration with Sales, Marketing | 1/10 | 4.0 | gpt-5.1 |
| 44 | Integration with Development Tools | 1/10 | 4.0 | gpt-4o-mini |
| 45 | Excellent value for money | 1/10 | 5.0 | gpt-5.1 |
| 46 | Email Management | 1/10 | 5.0 | gpt-4o-mini |
| 47 | Simplicity | 1/10 | 5.0 | gpt-4o-mini |
| 48 | Integration with Zoho Suite | 1/10 | 6.0 | gpt-4o-mini |
| 49 | Deep integration with Jira Software | 1/10 | 6.0 | gpt-5.1 |
| 50 | Unified contact and interaction history | 1/10 | 7.0 | gpt-5.1 |
| 51 | Zoho | 1/10 | 7.0 | claude-sonnet-4.5 |
| 52 | ManageEngine | 1/10 | 8.0 | llama-3.3-70b-instruct:free |
| 53 | Best-in-class in-app messaging | 1/10 | 8.0 | gpt-5.1 |
| 54 | HappyFox | 1/10 | 9.0 | llama-3.3-70b-instruct:free |
| 55 | LiveAgent | 1/10 | 9.0 | claude-sonnet-4.5 |
| 56 | osTicket | 1/10 | 10.0 | llama-3.3-70b-instruct:free |
| 57 | Zendesk Sell | 1/10 | - | Gemini F |
| 58 | Dev/IT Alignment | 1/10 | - | glm-4.7 |
| 59 | User-friendly interface | 1/10 | - | llama-3.3-70b-instruct:free |
| 60 | Affordable pricing | 1/10 | - | llama-3.3-70b-instruct:free |
| 61 | Comprehensive ITSM capabilities | 1/10 | - | llama-3.3-70b-instruct:free |
| 62 | Project management capabilities | 1/10 | - | llama-3.3-70b-instruct:free |
| 63 | Comprehensive CRM capabilities | 1/10 | - | llama-3.3-70b-instruct:free |
| 64 | All-in-one platform | 1/10 | - | llama-3.3-70b-instruct:free |
| 65 | Open-source | 1/10 | - | llama-3.3-70b-instruct:free |
| 66 | Answer Bot | 1/10 | - | mistral-large-2512 |
| 67 | Explore | 1/10 | - | mistral-large-2512 |
| 68 | Zendesk Marketplace | 1/10 | - | mistral-large-2512 |
| 69 | Pricing | 1/10 | - | mistral-large-2512 |
| 70 | Gamification | 1/10 | - | mistral-large-2512 |
| 71 | Virtual Agent | 1/10 | - | mistral-large-2512 |
| 72 | ServiceNow Studio | 1/10 | - | mistral-large-2512 |
| 73 | HubSpot Chatflows | 1/10 | - | mistral-large-2512 |
| 74 | Field Service Management | 1/10 | - | mistral-large-2512 |
| 75 | Omnichannel Capabilities | 1/10 | - | glm-4.7 |
| 76 | Marketplace & Ecosystem | 1/10 | - | glm-4.7 |
| 77 | AI (Einstein) | 1/10 | - | glm-4.7 |
| 78 | Implementation Time & Cost | 1/10 | - | glm-4.7 |
| 79 | Ease of Use | 1/10 | - | glm-4.7 |
| 80 | Unified Context | 1/10 | - | glm-4.7 |
| 81 | Free Tier | 1/10 | - | glm-4.7 |
| 82 | User Experience (UX) | 1/10 | - | glm-4.7 |
| 83 | Value for Money | 1/10 | - | glm-4.7 |
| 84 | Zoho Ecosystem | 1/10 | - | glm-4.7 |
| 85 | Messaging-First | 1/10 | - | glm-4.7 |
| 86 | Automation & Bots | 1/10 | - | glm-4.7 |
| 87 | Jira/Confluence Integration | 1/10 | - | claude-opus-4.5 |
| 88 | Chat/Messaging | 1/10 | - | claude-opus-4.5 |
| 89 | HubSpot CRM Integration | 1/10 | - | claude-opus-4.5 |
| 90 | IT Service Management | 1/10 | - | claude-opus-4.5 |
| 91 | Kustomer | 1/10 | - | Gemini F |
| 92 | Salesforce Sales Cloud | 1/10 | - | Gemini F |
| 93 | Zendesk Guide | 1/10 | - | Gemini F |
| 94 | Zendesk Chat | 1/10 | - | Gemini F |
Query Posed to AI Models
"Systems that help businesses manage customer support requests, track issues, and provide efficient resolutions. Rank the leading vendors in the Help Desk Software market. For each vendor, explain their key strengths and weaknesses, and which types of businesses they are best suited for."
Generated: January 2, 2026 at 06:18 AM